Customer Service

Shipping and Handling

Goods are despatched in accordance with the company's Terms & Conditions of Sale. A copy of this is available on request.

We aim to process all orders as soon as they are received but due to collection times for our couriers and the Royal Mail we are unable to provide same-day dispatch on any orders that are placed after 2PM. Any orders placed after this cut-off will be shipped on the next business day.

All prices underneath are quoted excluding VAT, due to current regulations delivery is classified as a service, and therefore liable to VAT which will be added at checkout at the current UK rate of 20% to all customers from the UK and the EU.

UK Deliveries

Shipping charges within the UK are calculated by the weight, size and contents of the shipment. Parcels containing goods classified as ‘restricted’ contain items prohibited by shipment by the Royal Mail and must be shipped by courier. Restricted items include, but are not limited to, oil-based sizes, oil-based varnished and solvent-based products. This may entail further delivery charges, particularly to remote or inaccessible areas (including Isles of Scilly, Isle of Wight, Scottish Highlands & Scottish Islands). All deliveries will require a signature upon receiving the parcel.

For the most accurate estimation of potential postal charges please use the Shipping Estimator in the Basket, the prices below are for reference only.

Royal Mail Tracked 48 No Signature

This service is only available for colour cards and single books of certain leaves. The Royal Mail aim to deliver the majority of these parcels within two days, although delivery times will vary based on area and there is no guarantee as to when the parcel will arrive. The parcel will be tracked from end-to-end and requires no signature, but it must be able to fit through a letterbox.

Small letters and colour cards only - £3.55

Royal Mail Tracked 48 

This service is available for parcels up to and around 1KG in weight that do not contain restricted items. The Royal Mail aim to deliver the majority of Tracked 48 parcels within two days, although delivery times will vary based on area and there is no guarantee as to when the parcel will arrive. This service is tracked. The service is available for all locations within the UK.

  • Parcels up to 1KG - £4.45

Royal Mail Tracked 24 

This service is available for parcels up to and around 1KG in weight that do not contain restricted items. The Royal Mail aim to deliver the majority of Tracked 24 parcels on the next business day, although delivery times will vary based on area and there is no guarantee as to when the parcel will arrive. This service is tracked. The service is available for all locations within the UK.

  • Parcels up to 1KG - £5.45

Royal Mail Special Delivery Guaranteed.

This is an express service for parcels up to 2kg in weight that do not contain restricted items. The Royal Mail guarantee delivery within specified time (usually next day for much of the mainland UK, but remote or inaccessible locations will take longer to deliver to. A more accurate estimate of delivery time is available through the Shipping Estimator). This service is fully trackable from despatch to delivery and is available for all locations within the UK and for deliveries to the Channel Islands and the Isle of Man.

  • Parcels up to 500G - £6.55
  • Parcels from 500G to 1KG - £7.75
  • Parcels from 1KG to 2KG - £9.55

Courier Delivery

This is an express service for parcels up to 30KG in weight that contain restricted items or are over the weight limit for our other express service. Our courier of choice is Parcelforce (although we reserve the right to despatch by other couriers depending on circumstances) and they aim to deliver their parcels by the next working day, although remote or inaccessible locations (including Northern Ireland) will take longer to deliver to. This service is available for all locations within the UK and for deliveries to the Channel Islands and the Isle of Man. Deliveries outside of the mainland UK (e.g., Northern Ireland, Isles of Scilly, Isle of Wight, Scottish Highlands, Scottish Islands, Channel Islands and the Isle of Man will be charged at a higher rate.)

  • Parcels up to 20KG to the mainland UK - £6.95
  • Parcels up to 20KG to Northern Ireland - £16.85
  • Parcels up to 20KG outside of mainland UK as specified above - £15.25

EU Deliveries

Shipping charges within the EU are calculated by the weight and size of the parcel. Due to current shipping regulations, we are unable to send goods classified as restricted items outside of the UK. All deliveries are sent via trackable services (tracking numbers are available on request) and will need to be signed for on receipt.

EU Courier Delivery

This is the standard service for our deliveries within the EU and is available for orders up to 30KG in weight that do not contain restricted items. The price and delivery times will vary depending on the country of delivery, please use the shipping estimator for shipping costs and estimated delivery times. This is a fully tracked service. For most deliveries within the EU we use DPD as our preferred courier but may use other couriers as needed.

  • Parcels up to 30KG, Zone 1 (Ireland, Belgium, France, Germany, Luxembourg, Netherlands) - £16.80
  • Parcels up to 30KG, Zone 2 (Austria, Denmark, Switzerland) - £19.50
  • Parcels up to 30KG, Zone 3 (Czech Republic, Italy, Slovakia, Spain) - £24.90
  • Parcels up to 30KG, Zone 4 (Croatia, Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden) - £27.65
  • Parcels up to 30KG, Zone 5 (Bulgaria, Bosnia and Herzegovina, Greece, Iceland, Latvia, Lithuania, Norway, Romania, Serbia) - £34.40

EU Postal Delivery

This is an economy service available for parcels up to 500G in weight that do not contain restricted items. It is offered only for countries within Europe that are outside of Zone 1, as described in the list above. This is a fully tracked service.

  • Parcels up to 500G under £50 in value - £11.75
  • Parcels up to 500G over £50 in value - £14.25

International Deliveries (USA, Canada, New Zealand & Australia)

Shipping charges to international addresses are calculated by the weight and size of the parcel. Due to shipping regulations, we are unable to send goods classified as hazardous outside of the UK.

International Delivery (Tracked)

This is an economy service for parcels up to 2KG in weight. The parcel is shipped using Royal Mail’s International Delivery service and will be delivered by a local postal service. This is a fully tracked service and tracking numbers will be available on request. All parcels will need to be signed for.

Parcels up to £50 in value 1g - 250g 251g - 500g 501 - 750g 751g - 1kg 1.01kg - 1.25kg 1.26kg - 1.5kg 1.51kg - 1.75kg 1.76kg - 2kg
World Zone 1 (f.ex. Canada) £12.25 £15.90 £18.30 £20.85 £22.80 £24.10 £24.80

£25.60

World Zone 2 (f.ex. Australia, New Zealand) £13.50 £17.65 £20.60 £23.75 £26.30 £28.70 £30.20

£31.75

World Zone 3 (USA Only) £14.55 £18.90 £21.35 £24.70 £27.75 £30.30 £31.35

£32.85

Parcels up to £250 in value 1g - 250g 251g - 500g 501 - 750g 751g - 1kg 1.01kg - 1.25kg 1.26kg - 1.5kg 1.51kg - 1.75kg 1.76kg - 2kg

World Zone 1 (f.ex. Canada)

£14.75 £18.40 £20.80 £23.35 £25.30 £26.60 £27.30 £28.10

World Zone 2 (f.ex. Australia, New Zealand)

£16.00 £20.15 £23.10 £26.25 £28.80 £31.20 £32.70 £34.25

World Zone 3 (USA Only)

£17.05 £21.40 £23.85 £27.20 £30.25 £32.80 £33.85 £35.35



International Courier Delivery

This is an express service for those parcels that are needed more quickly or for orders larger than 2KG. The parcels are shipped by UPS (although we reserve the right to despatch by other couriers depending on circumstances) who handle the delivery from end to end. This service is fully trackable and tracking numbers will be available on request. All parcels will need to be signed for.

  • Parcels up to 3KG (USA & Canada) - £42.00
  • Parcels up to 3KG (Australia & New Zealand) - £50.00
  • Parcels from 3KG to 5KG (USA & Canada) - £50.00
  • Parcels from 3KG to 5KG (Australia & New Zealand) - £60.00
  • Parcels from 5KG to 10KG (USA & Canada) - £75.00
  • Parcels from 5KG to 10KG (Australia & New Zealand) - £85.00
  • Parcels from 10KG to 20KG (USA & Canada) - £95.00
  • Parcels from 10KG to 20KG (Australia & New Zealand) - £125.00

Rest of World Delivery

If your shipping zone is not available in our online shop please contact our office for specific shipping charges to your area. These will be calculated on weight and geographical location.

Due to shipping regulations we are unable to ship some items internationally. Prohibited items include, but are not limited to: oil-based sizes, oil-based glazes, solvent-based products and oil-based varnishes. We will contact you to advise you should there be problems with your order.

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All prices displayed exclude VAT at 20%. All images and colour swatches displayed on this website are for representational use only and are not intended to be used for colour accuracy.