Coronavirus COVID-19 Update
Hello everyone out there. Just want to give you a current update.
We are fully open Monday to Friday 9am to 5pm (excluding Christmas, Easter and Bank Holidays). Everyone is back on the premises working safely apart from Sue J, our accounts manager who is working from home. You can speak to any one of us in the office about any accounts queries though.
EU Deliveries update
Delivery of heavy/bulky products to EU and Countries outside the EU are available although with some restrictions according to customs/import rules for each Country. When you get to check out, depending on what products you have selected and for which Country, you will be presented with courier options and prices. We can send gold leaf and lighter items by Royal Mail. Deliveries have been good up to this point but please expect some delays leading up to Christmas and place your orders early enough.
COVID UK Delivery Updates
Royal Mail have advised that due to increased absence levels and backlogs, they have reviewed their timed guarantees for Special Delivery.
- Next day before 9am will now be before 11am
Next day by 1pm will now be before 4pm
Track 24 and Track 48 generally seem to be a little slow at the moment. Royal Mail are not guaranteeing these times but are doing their best to fulfil their obligation.
The fastest and most reliable delivery with royal Mail is still Special Delivery so please bear this in mind if you need something urgently.
Courier deliveries are tending to get there next day in most cases at the moment however leading up to Christmas there will be increased demand and therefore please bear this in mind also.
Our suppliers are mostly back in action and we are not having to wait as long for stocks. It’s still an issue with some manufacturers as they have had to get back into production safely and also there is a shortage of certain raw materials so thank you for understanding that some deliveries can’t be as immediate as you are used to. Any goods from the USA are taking a longer time to arrive with us. Everyone is working as hard as they can to improve delivery times though so please bear with us.
As always stay safe.
Thanks for your support and understanding.
Team Gold Leaf Supplies!