Hello everyone out there. Just want to give you a current update.
We are fully open Monday to Friday 9am to 5pm (excluding Christmas, Easter and Bank Holidays). Everyone is back on the premises working safely apart from Sue J, our accounts manager who is working from home. You can speak to any one of us in the office about any accounts queries though.
EU Deliveries update
We currently deliver to the EU and many other countries worldwide. When you get to checkout you will get a choice of how you would like to receive your parcel. Lighter items have the option of shipping using Royal Mail's International Postal service. Heavier parcels, or that those that need a quicker delivery, have the option of delivery by international express courier.
Due to factors outside of our control some parcels are taking longer to arrive. This usually affects orders sent using international post. In some cases in can take around 4-6 weeks for delivery of those orders. If your order is urgent we highly recommend using one of the express delivery couriers. Delivery times and costs vary based on location but most parcels will arrive within a week, if not sooner.
Please be aware that there will be customs duties and taxes due on any order sent by us and you will have to pay this before receiving your order.
COVID UK Delivery Updates
Our UK deliveries are currently handled by Royal Mail and other couriers. They are highly reliable and deliver most parcels within the expected timeframe. There may be some delays but they are infrequent. When you get to checkout our system will calculate shipping costs and options based on the weight and contents of your parcel.
- The most reliable and quickest delivery will be with Royal Mail Special Delivery. These parcels come with a next-day guarantee for delivery.
- Tracked 24 and Tracked 48 are Royal Mail's fully tracked parcel services. They are highly reliable and generally delivery within either 24 or 48 hours depending on the option chosen. There may be some intended delays.
- For heavier parcels and those containing items which cannot go by post we use various next day courier services. Currently we contract with UPS, Parcelforce and DPD. They are generally very reliable and sim to deliver most parcels the following business day.
All orders received by 1430 will are processed the same day. Any orders that arrive after this time will be delayed until the next business day.
Our suppliers are mostly back in action and we are not having to wait as long for stocks. It’s still an issue with some manufacturers as they have had to get back into production safely and also there is a shortage of certain raw materials so thank you for understanding that some deliveries can’t be as immediate as you are used to. Any goods from the USA are taking a longer time to arrive with us. Everyone is working as hard as they can to improve delivery times though so please bear with us.
As always stay safe.
Thanks for your support and understanding.
Team Gold Leaf Supplies!