| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept major credit and debit cards. If you are shopping from Overseas, place your order and your credit card company will convert the transaction to your own currency. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit/debit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this indicates that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. We require full cash, cheque or credit/debit card payment prior to despatch of goods. Colour Due to many contributing factors, we cannot guarantee that the colours displayed on the website will exactly match the colour of the product. There are many variables which can change the way you "see" the colors as you view our site. Computer monitors are capable of displaying up to 32million colours and the human eye can only decipher a very small fraction of those colours. And within that small fraction, we all see them differently. In addition, people's monitor settings may influence how colors are displayed depending on each individual monitors brightness and contrast settings. **Computer monitors have inherent limitations, and electronically reproducing colour on the Internet is imprecise. Therefore, we cannot assure you that what you see accurately portrays the colour. We have gone to great lengths to portray colours as accurately as possible. If you would like to see actual colours, please contact our customer service department regarding our swatch program |
| Shipping And Handling Goods are despatched in accordance with the company's Terms & Conditions of sale. A copy is available on request. For approved accounts goods are despatched on a next day delivery by either registered post or carrier If your shipping zone is not available - please contact our office for specific shipping charges to your area. Shipping charges within the UK are calculated by weight and are available in two bands; Standard, which will take approximately 3 - 5 days for delivery and Express, which will take 1 - 2 days for delivery. Standard Delivery costs from £2.45 to £7.95 based on the weight of the parcel; the maximum weight allowable for Standard Delivery is 2kg, any orders over this weight will automatically be sent by Express Delivery. Express Delivery costs from £5.60 to £9.95 based on the weight of the parcel. |
| Delivery Schedule We will normally send your order within 48hours. Some larger items may take 3/5 working days. International orders are generally received in 7-10 days. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges All prices are quoted exclusive of VAT. All prices are subject to change without notice and goods will be invoiced at prices ruling at the time of despatch. E & OE. For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. If you are in Europe and have VAT number this is not applicable. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee Please notify us immediately of any goods deemed to be unfit for use through faulty manufacture or material and we will replace the item. |
| Reaching Us If you need to reach us, please email info [at] goldleafsupplies [dot] co [dot] uk, alternatively, you can call on +44 (0) 1656 720 566 (International +44 +44 (0) 1656 720 566) or fax us on +44 (0) 1656 729 837 or write to us at Services Supply Company Ltd Unit C, Ogmore Court, Abergarw Trading Estate, Brynmenyn, Bridgend. CF32 9LW United Kingdom |
| Privacy Policy Gold Leaf Supplies do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm Loss or Damage Please notify us within 3 days of delivery of any sign of damage in transit. Finally... A full copy of our terms and conditions are available on request. |
