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Making A Purchase Making a purchase online could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept major credit cards, debit cards and PayPal. If you are shopping from Overseas, place your order and your credit card company will convert the transaction to your own currency. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped.

When confirmation of order is received, this indicates that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

We require full payment prior to despatch of goods.

Making a purchase over the telephone Simply call with your order and we will process it immediately. Account customers will pay on credit terms already agreed and for new customers and cash accounts we will require payment prior to despatch of goods either by credit/debit card, bank transfer or cleared cheque. We do not accept card payments for overseas transactions for non-account holders. Overseas payments for non-account holders must be made by Bank Transfer or PayPal. Our bank details are available on request.


Colour

Due to many contributing factors, we cannot guarantee that the colours displayed on the website will exactly match the colour of the product. There are many variables which can change the way you "see" the colours as you view our site. Computer monitors are capable of displaying up to 32million colours and the human eye can only decipher a very small fraction of those colours. And within that small fraction, we all see them differently. In addition, people's monitor settings may influence how colours are displayed depending on each individual monitors brightness and contrast settings.

**Computer monitors have inherent limitations, and electronically reproducing colour on the Internet is imprecise.
Therefore, we cannot assure you that what you see accurately portrays the colour. We have gone to great lengths to portray colours as accurately as possible. If you would like to see actual colours, please contact our customer service department regarding our swatch program.
Shipping And Handling Goods are despatched in accordance with the company's Terms & Conditions of sale. A copy is available on request. For UK deliveries inc Northern Ireland, as long as we receive your order and it is processed by 2pm, if you have chosen Express delivery, we endeavour to despatched on a 1/2 day delivery by either registered post or carrier. If your order requires a next day delivery urgently, please telephone our office for options. For standard delivery, goods are despatched by Royal Mail recorded delivery on a 3/5 day delivery.

Shipping charges within the UK are calculated by weight and are available in two bands; Standard, which will take approximately 3 - 5 days for delivery and Express, which will take 1 - 2 days for delivery. Tthe maximum weight allowable for Standard Delivery is 2kg, any orders over this weight will automatically be sent by Courier.

For EU orders, goods are despatched in the same was as UK deliveries but will take a little longer to arrive. Charges for each service are based on weight , destination and mode of transport. For EU charges- please see our DELIVERY page.

If your shipping zone is not available in our online shop - please contact our office for specific shipping charges to your area. These will be calculated on weight .

We are unable to send all of our product range overseas due to shipping restrictions on certain items and we will contact you to advise if there is a problem with your order
Delivery Schedule We will normally send your order within 48hours. Some larger items may take 3/5 working days. International orders are generally received in 7-10 days.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges All prices are quoted exclusive of VAT. All prices are subject to change without notice and goods will be invoiced at prices ruling at the time of despatch. E & OE.

For orders made from the UK or the European Union, 20% VAT is added. If you are in Europe and supply us with a verified VAT number, you will not be charged VAT. All countries outside the UK and EU are VAT free
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee Please notify us immediately of any goods deemed to be unfit for use through faulty manufacture or material and we will replace the item.
Reaching Us If you need to reach us, please email info@goldleafsupplies.co.uk alternatively, you can call on +44 (0) 1656 720 566 (International +44 (0) 1656 720 566) or fax us on +44 (0) 1656 729 837 or write to us at Services Supply Company Ltd Unit C, Ogmore Court, Abergarw Trading Estate, Brynmenyn, Bridgend. CF32 9LW United Kingdom
Privacy Policy Gold Leaf Supplies do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Loss or Damage
Please notify us within 3 days of delivery of any sign of damage in transit.

Finally...
A full copy of our terms and conditions are available on request.